Trained on your business
It learns from your website, your PDF and Word documents and your FAQs, and answers from that information. Web search is off unless you choose otherwise.
Strategex AI chatbot for business
An AI chatbot that answers your customers, day and night
The Strategex AI Chatbot answers enquiries on your website, WhatsApp, Instagram and more, in the language each customer writes in. It books appointments, captures leads and hands the chat to your team when a person is needed. We set it up, train it on your business and keep improving it.
- 6 channelswebsite, WhatsApp, Instagram, Messenger, Telegram and email in one inbox
- 80+ languagesreplies in the language each customer writes in
- Day and nightfirst replies around the clock, weekends included
- Your team in controltake over any chat in one click
Every channel
Every conversation, in one place
Customers message you wherever they are. The chatbot answers on each channel, and every conversation lands in one shared inbox your team can see and take over.
Website chat
WhatsApp
Instagram
Messenger
Telegram
Email
Features
Everything your front desk does, around the clock
The Strategex AI Chatbot is more than a FAQ bot. It answers, books, sells and hands over, within the rules you set.
Speaks your customers’ language
Replies in 80+ languages and follows the language each customer writes in, Arabic and English included.
Books appointments
Offers free slots and books them into Google Calendar or Cal.com, or shares your Calendly link. Every change waits for the customer’s yes.
Captures and scores leads
Collects enquiry details and scores every lead Hot, Warm or Cold with an intent score from 0 to 100, so your team calls the right people first.
Hands over to your team
When a customer asks for a person, is upset or a scam is suspected, it passes the chat to your team with the full history, and alerts them by email, Slack, WhatsApp or push.
Understands voice notes
Voice notes on WhatsApp, Instagram, Messenger and Telegram are transcribed and answered in text.
Sells for online shops
For Shopify stores it finds products, checks stock and sizes, adds to the cart after asking and sends the checkout link.
Opens support tickets
Turns problems into tickets with response-time targets, and warns your team before a deadline is missed.
Improves every week
Lists the questions it could not answer, with drafted answers for your approval. Corrections from your team are used from then on.
Industry guardrails
Ready rules for healthcare, dental, legal, finance, insurance, real estate, e-commerce, software, fitness and home services, plus your own do’s and don’ts.
Reports for management
Conversation reports, satisfaction ratings at the end of each chat, and your team’s response and resolution times.
Works with your tools
One line on your website, or the WordPress plugin or Shopify app. Connects to HubSpot, Zendesk, Freshdesk, Salesforce and ClickUp.
You stay in control
The AI answers. Your team decides.
The chatbot handles routine questions and passes anything sensitive to your people, in the same conversation, with the whole history in front of them.
1AI answeringThe chatbot answers from your information.
2Handoff neededA person is asked for, or the topic needs one.
3Team alertedYour team is notified with a summary.
4Your team takes overThe AI stays silent while staff reply.
5ResolvedThe chat is closed and the AI resumes.
Lead scoring
Know which enquiries to call first
Every conversation is scored Hot, Warm or Cold with an intent score from 0 to 100, based on what the customer asked and how ready they are to buy or book.
Trained on your information
It answers like your best employee, and keeps learning
We train the chatbot on your website, documents and FAQs, so it answers with your real prices, hours and services. Each week it lists the questions it could not answer, with drafted answers for you to approve.
- Answers only from the information you give it
- Risky promises such as “guaranteed” are flagged, and prices and dates are checked against your sources
- Refunds, cancellations and other irreversible actions are never carried out by the AI
Data and security
Built for business, with your data protected
Fully hosted, with nothing to install on your servers. Your existing systems keep running unchanged, and each channel connects through its official sign-in.
The chat should not be used to collect card numbers, passwords or medical records. We are glad to complete your security questionnaire.
- Your data stays yoursEach business’s knowledge, conversations and settings are kept separate from every other client.
- Not used to train AIYour content and conversations are not used to train or fine-tune AI models.
- EncryptedTLS on every connection and AES-256 encryption at rest.
- Delete or export any timeDelete a conversation or a person’s data, export conversations, and take your data with you.
- Roles and audit trailOwner, admin and member roles, and a record of every action the chatbot takes.
- Protected against misuseYour knowledge is shielded against prompt injection, and each visitor is rate-limited.
See it in action
One AI chatbot, many kinds of business
Short demos of the Strategex AI Chatbot at work: scoring buyers, booking test drives and tables, answering guests at night and passing the big enquiries to your team. Select a reel to watch it with sound.
Who it is for
Made for businesses that run on enquiries
If your customers message you before they buy or book, the chatbot pays for itself in the conversations it saves. A few of the questions it answers every day:
Real estate“Is the two-bedroom in Dubai Marina still available?”
Clinics and dental“Can I book a cleaning on Saturday morning?”
Salons and spas“Do you have a slot for nails at 6 pm?”
Restaurants and cafés“Do you deliver to Business Bay?”
Hotels and holiday homes“Is early check-in possible tomorrow?”
Car dealers“Can I book a test drive this evening?”
Schools and training“When does the next intake start?”
Online shops“Is this dress in size M?”
Travel agents“Do you have family packages to Georgia?”
Professional services“Mainland or free zone for my trade?”
How we set it up
Live on your channels, set up by Strategex
You do not need a technical team. We handle the setup, the training and the improvements.
Step 01
A free demo on your website
We build a private demo trained on your public website and share a working link, so your team can test the answers.
Step 02
Connect your channels
We connect your website, WhatsApp, Instagram, Messenger, Telegram or email: only the ones you need.
Step 03
Train and set the rules
We add your documents and FAQs, set the guardrails for your industry and agree when the AI hands over.
Step 04
Go live and improve
Your team uses one inbox. Each month we review the questions and results with you and improve the answers.
Questions
Good to know before you start
Does the chatbot replace my team?
No. It answers routine questions, books appointments and collects enquiry details, and hands the chat to your team when a person is needed. Your team can take over any conversation in one click.
Which channels does it work on?
Your website chat, WhatsApp, Instagram, Facebook Messenger, Telegram and email. All conversations arrive in one shared inbox.
Can it reply in Arabic?
Yes. It replies in 80+ languages and follows the language each customer writes in, so an Arabic question gets an Arabic answer and an English question gets an English answer.
What happens when it does not know the answer?
It answers only from your information. If it cannot help, it hands the chat to your team. Each week you receive the questions it could not answer, with drafted answers to approve.
Can it take bookings?
Yes. It books into Google Calendar or Cal.com, or shares your Calendly link. Every booking or change waits for the customer’s confirmation.
Is my data safe?
Your data is kept separate from other businesses, is not used to train AI models, and is encrypted in transit and at rest. You can delete or export it at any time.
What do you need from us?
Your website address and any documents or FAQs it should answer from, access to the channels you want to connect (for WhatsApp, a Meta Business account), and your calendar if you take bookings.
How much does it cost?
It depends on your channels and how many enquiries you receive. We start with a free demo trained on your website, then propose a plan that fits your volume.
Contact
Get your free demo
Tell us about your business and the channels your customers use. We will build a private demo trained on your website and show you how the Strategex AI Chatbot answers your own enquiries.
Prefer email? Write to support@strategex.ae